Shipping and Returns

We ship to the destinations shown as available at checkout. Orders may be dispatched from the United Arab Emirates or Türkiye depending on product availability and the delivery destination.

We reserve the right not to ship to countries where regulatory restrictions, carrier limitations or import requirements prevent delivery.

Orders are processed within three business days after payment is confirmed.

Business days do not include weekends or public holidays in the country of dispatch. Processing time is separate from delivery time.

During launches, promotions and other high-volume periods, processing may take slightly longer.

Estimated delivery times after dispatch are:

These are estimates only. Customs clearance, local holidays, weather, courier timeframes, disruption and circumstances outside our control may cause delays.

Available delivery methods, estimated delivery times and shipping charges will be displayed at checkout. Delivery estimates begin when the order is dispatched, not when it is placed.

International orders may be subject to customs duties, import taxes, clearance charges or other fees imposed by the destination country.

These charges are not included in the product price or shipping charge unless expressly stated at checkout. The customer is responsible for paying all applicable customs duties, taxes and import charges.

La Clé cannot predict or control these charges. Customers should contact their local customs authority before ordering if they require further information.

If an order is refused, abandoned or returned because customs charges were not paid, any return shipping, customs or handling costs incurred may be deducted from the refund, to the extent permitted by law.

Customers are responsible for providing a complete and accurate delivery address. Please contact hello@lacle.beauty as soon as possible if an address needs to be corrected.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. La Clé is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

Due to the hygienic nature of contact lenses, we can accept a return only where:

Contact lenses cannot be returned after an individual lens package or sterile seal has been opened, except where the product is defective, damaged or incorrect.

To request a return, contact hello@lacle.beauty before sending the product. Unauthorised returns may not be accepted.

Where permitted by applicable law, the customer is responsible for return shipping costs for a change-of-mind return. If applicable law requires La Clé to cover those costs, we will provide the appropriate return instructions.

Original delivery charges, customs duties and import taxes are not refundable unless required by law. Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider.

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country.

Please inspect your order when it arrives.

If an item is damaged, defective or incorrect, contact hello@lacle.beauty as soon as possible, preferably within 48 hours of delivery, and provide:

The 48-hour notification request helps us investigate quickly and does not affect any mandatory legal rights.

If the item is confirmed to be damaged, defective or incorrect, La Clé will arrange an appropriate replacement or refund and cover reasonable return costs where required.

For order, shipping or return enquiries, contact: hello@lacle.beauty