Legal
Privacy Policy
La Cle Beauty FZ-LLC, trading as La Clé, is a Free Zone Limited Liability Company incorporated in the Ras Al Khaimah Economic Zone in the United Arab Emirates.
Registered office: CWEP4987, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
La Cle Beauty LLC is the controller responsible for the personal information described in this policy. Privacy enquiries may be sent to: hello@lacle.beauty.
Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number and country
- Billing and delivery addresses
- Order details, purchased products and transaction information
- Payment status and payment references
- Account and login information
- Marketing preferences
- Messages, enquiries, reviews and customer-service correspondence
- Returns, refund and complaint information
- Device, browser, IP address, cookie and website-usage information
- Any information you voluntarily provide to us
Payments
Payments are processed by third-party payment providers. La Clé does not ordinarily receive or store your complete payment-card details.
How we use your information
We may use personal information to:
- Process, fulfil and deliver orders
- Take payment and provide order updates
- Manage returns, refunds and customer enquiries
- Operate, protect and improve our website
- Detect fraud, misuse and security incidents
- Maintain business, accounting and regulatory records
- Comply with legal and regulatory obligations
- Send marketing communications where you have requested or agreed to receive them
- Understand how customers use our website and products
- Manage promotions, collaborations and wholesale relationships
Marketing
You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in the email or contacting us.
Legal bases for processing
Depending on the applicable law and the purpose of processing, we rely on:
- Performance of a contract, including processing and delivering an order
- Compliance with legal, tax, regulatory and accounting obligations
- Your consent, including for optional marketing and non-essential cookies
- Our legitimate business interests, where recognised by applicable law, including operating the website, preventing fraud and improving our services
- The establishment, exercise or defence of legal claims
Consent
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
Sharing and service providers
We may share relevant personal information with trusted providers that help us operate the business, including:
- Website, ecommerce and hosting providers
- Payment processors and fraud-prevention providers
- Warehouses, fulfilment partners, couriers and customs agents
- Email, marketing and customer-service platforms
- Analytics and technology providers
- Accountants, auditors, lawyers and insurers
- Regulators, courts, law-enforcement bodies and public authorities where required
Sale of personal information
These providers may use personal information only for the relevant service, legal obligation or purpose for which it was shared. We do not sell personal information.
International transfers
Because La Clé operates internationally and orders may be fulfilled from the UAE or Türkiye, personal information may be processed in countries other than the country in which it was collected.
Where required, we use appropriate contractual, organisational or legal safeguards for international transfers.
Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and regulatory requirements.
- Order, payment, tax and transaction records may be retained for up to seven years
- Customer-service correspondence may be retained for up to two years after the enquiry is resolved
- Account information is retained while the account remains active and for a reasonable period afterwards
- Marketing information is retained until you unsubscribe or withdraw consent
- A limited suppression record may be retained to ensure we respect an unsubscribe request
- Cookie retention periods vary and are described through the cookie settings where available
Extended retention
Information may be retained for longer where reasonably necessary for a dispute, investigation or legal claim.
Your rights
Depending on your location and applicable law, you may have the right to:
- Ask whether we process your personal information
- Request access to your personal information
- Request correction of incomplete or inaccurate information
- Request deletion or destruction of information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent
- Request information about parties to whom data has been transferred
- Object to decisions based solely on automated processing
- Request data portability where applicable
- Submit a complaint to the relevant data-protection authority
Exercising your rights
To exercise a right, contact: hello@lacle.beauty. We may need to verify your identity before completing the request.
Cookies
We use cookies and similar technologies to keep products in your shopping bag, remember your preferences, secure the website and checkout, understand how the website is used, measure performance and support advertising where you have consented.
Essential cookies are required for the website to function and cannot always be disabled. You may select essential-only cookies through the cookie banner shown on your first visit and may update your choices through the cookie settings.
You may also control cookies through your browser. Disabling certain cookies may affect website functionality.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will always be published on this page with its effective date.
Effective date
3 September 2026